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Ridiculous savings

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Customer satisfaction is highest priority

Our customers’ satisfaction is our highest priority. In order to support this vision, we have invested heavily in our people, equipment and technology to continue my father’s legacy", Gary Weiner- President Russell Reid and Mr.John

Russell Reid and Mr. John

Ridiculous amount of savings

Russell Reid & Mr. John yields an extraordinary amount of savings and efficiencies by deploying the AMCS Platform.

Russell Reid is a family-owned and operated waste management company headquartered in New Jersey. The company operates under two brands:  Russell Reid () and Mr. John (). The company has been in business since 1964 and currently has 7 locations, 312 employees and 200 vehicles. They service all of New Jersey, the five Boroughs of NY City and Eastern Long Island, Eastern Pennsylvania, Philadelphia and Northern Delaware.

Challenge

Gary Weiner, President:”Our customers’ satisfaction is our highest priority. In order to support this vision, we have invested heavily in our people, equipment and technology to continue my father’s legacy. The AMCS software is great for crawl, walk and run. We are running pretty hard right now after 15 years and we see all kinds of opportunities to do it better and to continue to stay innovative.”

Solution

Rob Suessmann, Logistic Manager; “The most exciting thing for us was when AMCS introduced a mobile solution that integrates with our Enterprise Management solution.  In the past, everything was a manual process.  Deploying mobile devices to our field service group was really transformative.

We are able to track the beginning of the order at the dispatch department and process it all the way through to the driver’s mobile app and then back to the home office.  For us, knowing where the trucks are at any given time has allowed us to handle on-call and emergency status work. By pinpointing the location of the vehicles and what their capabilities are, we can delegate the work more efficiently to the appropriate resource and therefore making our response to our customers much better.“

Results

The Enterprise Management solution has been the heart of our operation. The real benefit for us is having visibility on what is going on daily in our entire operations.  With 200 vehicles on the road, there is a lot of moving parts with coordinating, arranging and re-arranging schedules and we need to do this in the most cost-effective and efficient way possible. 

  • Streamlined processes and increased productivity
  • Higher level of customer service
  • Scalable system to support company growth
  • Insights into business performance
  • Improved communication from office to the field
  • Incredible return on investment

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